DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
Location We Ship To
We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
PROCESSING TIME
Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.
SHIPPING TIME
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
|
Method |
Production Time |
Estimated Time of Arrival |
Price |
|
Standard Shipping ($0.00 - $49.99) |
1-3 days | 11-19 workdays | $5.99 |
|
Standard Free Shipping (For orders $50 and up) |
1-3 days | 11-19 workdays | Free |
|
Expedited Shipping (Do not use PO box address) |
1-3 days |
5-8 workdays |
$29.99 |
SHIPPING INFORMATION
Please note that the shipping address will be taken from PayPal records (PayPal checkout model). If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However, we are unable to change the shipping method or address once we ship your orders.
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
Please provide recipient’s first and last name, phone number and residential or office address in case we are unable to deliver the package successfully.
Regarding potential delivery delay due to the impact of COVID -19, please consider to place your order earlier incase you can't receive the package in time.
TRACKING AN ORDER
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us.
When your orders are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
Refund & Cancellation
When it comes to hand made item/ personalize item, the production will involve a lot of complicating process which includes Design, Melting, Shaping, Engraving, Polishing and Electroplating. Therefore, a single mistake could consume a lot of time and money. In order to get both Buyer and Seller’s interest protected, we come out with a refund & cancellation policy as below:
If there is any changes to be made to your order (For example: name, color or size), we would gladly to help you change it as long as the production process has not begin. Kindly contact us immediately, best within 24 hour if you wish to do any changes to your order. We will start to process your order using the detail provided from the “order note” with 24 hour of the order created.
Once production has begin, cancellation that is made will subject to 30% restocking fee, based on item’s price. This means that we will only refund you partially, giving you back the 70% of the payment made. The reason is because the item is made to order, it can no longer resold as new. Restocking fee often includes raw material used, human cost and handling fee.
If you had ordered but didn’t provide any information such as “Name” at the “Order Note” We will hold your order until we are further notified on what to do. If you wish to cancel at this time, we will give you 100% refund since we haven’t begin the production yet.
Due to High Demand &Custom Made Item would undergo complicating production process, please allow 3-5 business days for us to produce your goods (excluding shipping time). No Cancellation can be made once the item has been shipped out.
If you received damaged goods/ faulty goods due to seller mistake, we will fully refund to you or resend a new item for you as a compensation. No need to be return. Please contact us within 7 days Business days of receiving the parcel. We will handle your return request and arrange the replacement for you within 60 days.
All Dispute Refund will be paid within 1 week from the date of cancellation.
The Policy begins from the time you make the purchase.
We Do not accept return or issue the refund if:
Your order does not meet with your expectation due to factors within your control (e.g. sending wrong product information to seller due to typo error, select wrong font, choosing wrong size and metal color)
Your order does not arrive due to factors within your control (providing wrong recipient’s name, wrong address, etc)
Your order does not arrive due to exceptional circumstances outside our control (e.g. order delayed by shipping company, delayed by a natural disaster, item not cleared by customs).
You don’t need the item anymore for personal reasons.
All the non-quality problems of customized item are not refundable (Rough Handling Delicate Item upon receive the parcel)
EXCHANGE & RETURN
At Fanery Sue, We ship worldwide and fully aware that things might gone wrong during the delivery process. We always Strive our Best to Provide Our Clients the Best Shopping Experience Online we can. We come out with the following solutions if you’re not happy with the purchase:
If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and send an email to Customer Care(Support@fanerysue.com) for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide information required within the time period will be treated as item received in good condition.
We will not be responsible to any Mishandling/ Man- Made Accident of the item you bought.
If you did not receive your parcel after the guaranteed period of 60 days, kindly send an email to Customer Care(Support@fanerysue.com) for us to follow up with your case. At Fanery Sue, we have 100% Guarantee Receive Policy that will cover you, ensure you will receive your goods within the period of 60 days. Please contact us within 7 Business days and we will craft a new one and send it to you for FREE! If you fail to respond or provide information required within the time period, we will treat it as item has been well received. We will not be responsible for your lost item if you provide us the wrong shipping address.
For customer service please contact: Support@fanerysue.com or fanerysue@gmail.com
Product details
Names, dates, special words, Roman numerals, coordinates, and symbols (e.g. heart, moon, star, etc.) can all be customized.
Upload the photos with high resolution and confirm the effect of your personalized jewelry before submitting the order.
For complex symbols, please contact us by phone/email after placing the order. For more questions about customization, please visit the FAQ page.
The Significance of Engraving for Identification Purposes
Engraving plays a crucial role in memorial identification, providing a permanent way to distinguish and personalize an urn. Here are several important reasons why engraving is significant:
- Permanent Identification: An engraved memorial ensures that the urn can be easily identified over time. Unlike paper labels or temporary tags, engraved information is durable and remains legible despite wear and tear.
- Personal Connection: Engraving adds a unique touch that reflects the personal history and identity of the deceased. This personalization fosters a deeper, more meaningful connection for family and friends as they remember their loved one.
- Practical Requirements: Some cemeteries have specific regulations that necessitate direct engraving on urns. This helps maintain consistent records and prevents confusion, making it easier for cemetery staff to manage and locate memorials.
- Security and Return: In the unfortunate event that an urn is misplaced or lost, the engraved details provide essential information needed to return the memorial to its rightful place. This added layer of identification gives families peace of mind, knowing that their loved one's memorial can be recovered and properly restored if necessary.
By incorporating engraving, you ensure that the memorial not only honors your loved one’s memory but also adheres to practical and regulatory needs, offering both emotional and practical benefits.
Now, ordering personalized memorial jewelry is a breeze with our simple, streamlined process. Start by personalizing your design through our available options, uploading a high-resolution photo and the text you want to engraved, choosing a font.
Click preview, you can see the preview effect of jewelry. Then add the product to your shopping cart and choose to buy. If you would like to learn more about custom products, please visit the FAQ page.
When you place your order, all products information will be displayed on the order page, including shipping time and customization information.
Standard delivery time is 11-19 days. You can also choose expedited service for an additional fee, which usually takes 5-8 days.
